Facts and Figures: NHS delays, patient behaviour, and self-pay trends

NHS delays driving self-pay demand

1. Delays in NHS services are the number one trigger for private care.
   “Speed of access” is consistently cited as the primary reason patients go private.
   Source: IHPN Going Private 2024
   https://www.ihpn.org.uk/going-private-2024-introduction

2. Patients use private services for quick opinions and return to the NHS for treatment.
   Private GP or diagnostic use is seen as a way to ‘skip the queue’.
   Source: LaingBuisson Press Release
   https://www.laingbuisson.com/press-releases/new-report-highlights-the-growing-trend-of-self-pay-healthcare-demand/

3. Mental health routine appointments = 18 months; ADHD = 4 years.
   Confirmed by NHS GP commentary on delays.
   Source: Practice Business Survey
   https://practicebusiness.co.uk/survey-reveals-one-in-four-gps-opt-for-private-medical-insurance

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Self-pay usage and behaviour patterns

4. 12% of Britons have used private healthcare in the past year.
   One in eight adults accessed self-pay services despite cost-of-living concerns.
   Source: YouGov
   https://yougov.co.uk/health/articles/45568-one-eight-britons-turned-private-healthcare-last-1

5. Patients are self-paying out of desperation, not affluence.
   Rising private demand reflects system breakdown, not surplus income.
   Source: LaingBuisson & Nuffield Trust
   https://www.laingbuisson.com/press-releases/new-report-highlights-the-growing-trend-of-self-pay-healthcare-demand/

6. Many use savings (24%), income (29%), or credit to pay.
   Financial barriers are a concern, but instalment models help widen access.
   Source: YouGov
   https://yougov.co.uk/health/articles/45568-one-eight-britons-turned-private-healthcare-last-1

7. Patients increasingly expect flexibility in how they pay.
   Interest-free plans and price transparency increase conversion.
   Source: Publicis Langland – Can’t Wait, Won’t Wait
   https://www.publicislangland.com/media/cant-wait-wont-wait-how-out-of-pocket-health-is-changing-consumer-behaviour

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Demographic and psychographic trends

8. Millennials and Gen Z are willing to pay more for speed.
   Convenience, fast results and transparency outweigh loyalty to NHS.
   Source: PwC – Reconsidered Healthcare
   https://www.pwc.co.uk/retail-consumer/assets/documents/consumer-reconsidered-healthcare.pdf

9. Urban professionals and families are leading the self-pay wave.
   The largest demand comes from London, South East and urban regions.
   Source: Independent Practitioner Today
   https://www.independent-practitioner-today.co.uk/2022/06/tap-into-the-self-pay-market/

10. Older users (55+) focus on diagnostics, orthopaedics, and long-term support.
    Younger adults (25–44) seek speed and flexibility around careers.
    Source: IHPN Going Private 2024
    https://www.ihpn.org.uk/going-private-2024-introduction/

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Regional and service demand trends

11. Scotland, North East and Wales show highest self-pay growth.
    These areas suffer more NHS strain, creating regional spikes.
    Source: PHIN Private Market Update – June 2024
    https://www.phin.org.uk/news/phin-private-market-update-june-2024-united-kingdom

12. Private hospitals now control 55% of the £12.4bn acute care market.
    They dominate over private clinics and NHS PPUs.
    Source: LaingBuisson Self-Pay Report
    https://www.laingbuisson.com/press-releases/new-report-highlights-the-growing-trend-of-self-pay-healthcare-demand/

13. Diagnostics and private GP are growing faster than elective surgery.
    People pay for certainty rather than intervention.
    Source: Research & Markets / LaingBuisson Market Report 2024
    https://www.researchandmarkets.com/reports/6008729/uk-private-healthcare-self-pay-market-report