We worked alongside our OPEX team, ToDa, to align operations, brand and customer experience across the business. The focus was on fixing inefficiencies at the core of the operation while reshaping how the business presented itself internally and externally.
- Removed £8m in operating costs within 18 months by improving production efficiency and internal processes
- Restructured factory operations and strengthened team capability through targeted training and clearer workflows
- Fixed the disconnect between customer touchpoints and the production line, improving consistency and reducing friction in delivery
- Conducted research across internal teams and global stakeholders to redefine brand communications
- Rolled out a unified brand and messaging approach across internal culture, sales materials and media channels
- Delivered updated brochures, photography and media assets aligned to the new positioning
- Embedded a clearer narrative across the business, reinforcing a consistent message around innovation and day-to-day delivery
The result is a business that runs more efficiently, communicates more clearly and delivers a more consistent customer experience from first interaction through to production.
